Refund Policy

Refund Policy

for Neoworks Technologies

Effective Date: July 15, 2025

At NeoWorks Technologies, we are committed to delivering top-tier digital products and services—ranging from AI-driven solutions and software tools to cloud integrations and enterprise consulting. This Refund Policy outlines how we handle refund requests for both services and products

1. Service-Based Model

NeoWorks operates primarily as a project- and service-based business. Due to the custom nature of our digital solutions, refunds are generally not issued once work has begun or has been delivered, unless specific conditions are met.

✅ Refund Eligibility (Services)

You may be eligible for a partial or full refund under these circumstances:

  • The project has not started or no work has been delivered.

  • There is a clear failure to meet agreed deliverables as outlined in the signed proposal or service agreement.

  • Cancellation is requested within 3 business days of payment, and no work has commenced.

❌ Non-Refundable (Services)

  • Services already rendered, including consultation hours or partial deliverables.

  • Delays caused by client-side issues (e.g., late feedback, incomplete input).

  • Monthly retainers or support subscriptions once the billing cycle begins.

  • Licensing or third-party tools purchased on your behalf.

2. Product-Based Model

We may offer off-the-shelf software tools, APIs, or AI modules as standalone products or part of subscription-based access.

✅ Refund Eligibility (Products)

You may request a refund within 7 calendar days of purchase if:

  • The product is not as described or fails to function as advertised.

  • You report a technical issue we are unable to resolve within a reasonable period.

  • No significant usage of the product has occurred (e.g., less than 10% of API calls or limited interaction with features).

❌ Non-Refundable (Products)

  • Digital products or software that have been accessed, downloaded, or substantially used.

  • Products purchased during promotional offers or marked “non-refundable.”

  • Customized or white-labeled versions of our software.

3. How to Request a Refund

To initiate a refund request, please contact us at billing@neoworkstechnologies.com and include:

  • Your name and company (if applicable)

  • Invoice or transaction number

  • Product/service description

  • Reason for the refund and any supporting documentation

We will review your request within 5–7 business days and notify you of the outcome by email.

4. Dispute Resolution

We strive to resolve any issues amicably. If you are dissatisfied with a decision, you may escalate the matter via our customer care team or refer to the dispute resolution clause in our Terms of Service.

5. Policy Updates

NeoWorks Technologies may revise this Refund Policy as necessary. The updated version will always be available on our website, with the “Effective Date” updated accordingly.